Services

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The Numbers Don't Lie

Minimize Cost. Maximize Reliability and Capability.

Minimize Cost. Maximize Reliability and Capability.

Whether you are ready to experience the benefits of a fully outsourced IT department, or you want to augment your existing IT team, we can help increase your company's productivity. Our prices are all based on the size of your network, so whether you run a small business or an enterprise level network, our services will fit right into your organization–and your budget. Try our Cost Estimator and see how much money you are wasting by not outsourcing your technology.

IT Support, Maintenance & Security

This is the core of our service. We proactively maintain and monitor your network to ensure it is running strong. Our cutting-edge system allows us to watch every aspect of your network, 24-hours a day. Our goal: prevent outages before they occur and predict network growth requirements. Of course, monitoring and prevention are not the only things that keep a network running, we provide a much larger suite of services:

Business planning and consulting
Integration and project management
Network audits and asset tracking
Around the clock help desk support
Maintenance/upkeep and performance tuning
On-site service with minimal response time
Security patches and intrusion monitoring
Virus and spyware protection and removal
User administration, control and policy enforcement
Software deployment and upgrades
Backup management
Equipment disposition and disposal
Vendor support
Standardization
Training
Much more!

Consulting, Design and Deployment

If your network does not currently meet your expectations, or you would like to build a network from the ground up, we will make it happen. No matter how large or how small the project, we understand that network upgrades and overhauls are stressful; they can be costly and affect your entire operation. We will help you create the right IT strategy for your business and answer questions such as:

What kind of data centers do you have vs. what you need?
How many data centers should you have and how big should they be?
Who should own them (build vs. buy)?
What is the financial investment (CAPEX, OPEX)?
What is the Return on Investment?
When will it be necessary to expand capacity?

We will assist in the planning, purchase, and deployment phases of the project, with a focus on keeping cost, downtime, and operational impact to a minimum.

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Time Blocks

Time Blocks were implemented for two reasons: to increase cost predictability and to provide a cost-effective option for our clients who regularly use our On-Site and Help-Desk Services.

Instead of paying the full rate for every hour of service used, we will evaluate your company's needs, and offer you a flat monthly rate that encompasses all of your on-site and help-desk service. This means your technology expenses will be 100% predictable!

Specialized Services

These services are designed to fill in the gaps where most networks fall short. They are usually overlooked because they are costly and time consuming for a company to manage; however, they play an important part in running a productive, secure network.

Hosted and Managed by Outsource IT:

Collaboration - Outsource IT's hosted collaboration suite provides you with a broad spectrum of tools to take your information and project management to the next level. Microsoft SharePoint, Project Server, and Office Communications Server are a few of the tools you will have at your disposal. Custom tools (Wiki, CRM, Service Tracking, and Process/Information Management) are also available.
E-Mail Archiving - This is an extremely important part of running a network within a public or private sector business, yet very few companies actually have this capability. For regulatory compliance reasons or access to historical messages for legal action, every company should archive their e-mail. All of your company's e-mail traffic passes through us; we archive it on our servers and pass it on to your e-mail system. You can access historical e-mail traffic on demand and your data will always be kept private and secure.
Spam Filtering - In the same way as the e-mail archiving passes through our system, we scan any messages bound for your company and filter out viruses and spam. We provide you with monthly reports so you can see how much bandwidth and other resources are being saved.
Remote Backup - Hope for the best, and plan for the worst. Most companies backup their data, but many fail to prepare for the worst of disasters. Our remote backup solution is your best option to cover all of the bases. Your data is backed up in a three phase rotation: once nightly to our secure storage array for immediate access, while your day-old data is moved nightly to our on-site tape library, and again to a second tape library which is rotated nightly and stored off-site in a fireproof safe. No matter what happens, you can rest easy knowing that if your company has any sort of data-loss, you won't lose weeks, months, or even years of productivity.
Active Security/Vulnerability Testing - We have a unique setup in which our system will continually test your network's strength against thousands of security vulnerabilities. Critical items will be reported to you and/or fixed immediately, and we give you a monthly detailed report.

Installed in your network and managed by Outsource IT:

Web Content Filtering - We install and manage equipment in your network which gives you the ability to monitor and control where your employees are going on the Internet. You can allow different users different levels of access by category or specific sites (block Instant Messaging and adult material, for example). We will provide you with a monthly report that breaks down bandwidth usage information and monitoring data.
Leased Voice over IP (VoIP) Phone Systems - VoIP enables functionality within a company far beyond what most copper phone systems can provide. With VoIP you can equip your employees with the right tools to make them productive, and provide better support to your customers. After a VoIP system is implemented you can offer call recording, call queues, conference rooms, Caller ID based call direction, shared voicemail, time-of-day based call routing, and so much more. VoIP is cost friendly and completely hassle-free, Outsource IT will manage everything for you.